Building a complete digital visa platform in just 8 weeks.
How Arj Global transformed Work Permit Visas into a connected digital platform combining AI-powered lead qualification, online eligibility assessments, CRM, client portals, document management and automated operational workflows.
The requirement went far beyond building a website.
Work Permit Visas approached Arj Global with the objective of modernising how prospective clients discover their services, assess their eligibility and progress through the immigration consultancy journey.
Instead of relying on disconnected forms, emails, spreadsheets and manual administration, they wanted a single platform connecting customer acquisition directly with their operational workflow.
“Create one connected digital journey — from the first website interaction through qualification, CRM, case management, documentation and final visa outcome.”
The project visionOne workflow from website visitor to active client.
Every component was designed to communicate with the next, minimising manual handovers and giving the business a clear view of each prospective and active client.
A bespoke platform built around the client's business.
Rather than combining several disconnected third-party tools, Arj Global developed a unified platform around the actual customer and operational journey.
Responsive Website
A modern customer-facing website designed to educate visitors and guide them naturally into assessment and qualification.
AI-Powered Assistant
Saanvi engages visitors conversationally, captures key information and guides prospective clients through the initial qualification process.
Eligibility Assessment
Interactive assessments help determine suitability before consultant involvement while capturing structured lead data.
Automated Lead Capture
Information collected through the website, chatbot and assessment journey flows directly into the internal CRM.
Bespoke CRM
A central system for managing incoming leads, lead statuses, consultants, client cases and visa application progress.
Secure Client Portal
Clients can securely access their case, monitor progress and understand what information or documentation is required.
Document Management
Clients upload required documentation while consultants can review, approve, reject and request replacement documents.
Automated Communications
Automated onboarding emails, document reminders, portal notifications and case communications reduce repetitive admin.
End-to-End Workflow
Acquisition, qualification, consultant management, documents, client communication and visa outcomes are connected together.
Built for both customers and internal teams.
Showcase the customer-facing platform alongside the AI assistant, eligibility journey, CRM dashboard and secure client portal.
Live, connected and already generating digital enquiries.
Prospective customers can now begin their journey through the AI chatbot or online eligibility assessment, with the information captured automatically inside the CRM for the Work Permit Visas team.
Designed, developed, integrated and delivered.
Arj Global managed the project from requirements and workflow planning through user experience design, software development, integration, testing and deployment.
The result is not simply a new website. It is a connected operational platform designed around how Work Permit Visas acquires, qualifies and manages its customers.
Turning manual business processes into connected digital platforms.
Many businesses still operate with a website at the front and completely separate internal systems behind it.
A customer submits a form. An email arrives. Someone copies the information into another system. Documents arrive separately and follow-ups are completed manually.
By connecting the website, AI assistant, assessments, CRM, client portal, document management and communications, businesses can create a much smoother customer experience while reducing repetitive administrative work.
Have a manual process that should become a digital platform?
Arj Global designs and develops bespoke software, AI-powered platforms, CRMs, client portals, workflow automation, dashboards and MVPs around the way your business actually operates.
